Shipping & Delivery Policy

This policy explains how Sherri Style processes and delivers orders placed through sherristyle.com. Delivery estimates are not guarantees unless a guaranteed service is expressly stated at checkout.

1. Shipping area

We currently ship eligible orders to deliverable addresses within the United States. We do not offer standard international shipping. Availability may vary by destination, carrier, product material, package size, or legal restriction. Some carriers cannot deliver to P.O. boxes, APO/FPO addresses, or certain territories; checkout availability will indicate whether an address is eligible.

2. Order processing

Most in-stock orders are prepared for shipment within 1–3 business days after successful payment authorization and order verification. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after normal processing hours begin processing on the next business day.

Fraud screening, payment review, address verification, inventory transfers, material-compliance review, or unusually high order volume may require additional time. We will contact you if information is needed to process the order.

3. Estimated delivery

Standard delivery generally takes 3–7 business days after shipment. Most orders should therefore arrive approximately 4–10 business days after order confirmation. Remote destinations, carrier disruptions, holidays, and severe weather may take longer. A product-page or checkout estimate controls when it is more specific.

4. Shipping delays and your cancellation right

We maintain a reasonable basis for stated shipping estimates. If we cannot ship within the promised timeframe, we will notify you and provide a revised estimate. You may agree to the delay or cancel the unshipped order for a full refund to the original payment method. If we cannot obtain required consent to an applicable delay, we may cancel and refund the affected order. We do not substitute store credit when a monetary refund is required.

5. Shipping charges

Any shipping charge is displayed before you submit payment. Charges may depend on package size, weight, destination, carrier, and service. Free-shipping offers apply only to the products, locations, order values, and dates stated in the offer. Taxes and shipping charges are shown separately where applicable.

6. Order confirmation and acceptance

An automated confirmation means that we received your order; it is not a guarantee of inventory or final acceptance. We may decline or cancel an order for payment failure, suspected fraud, inventory error, pricing error, shipping restriction, regulated-material restriction, or another legitimate reason. If payment was captured for a canceled order, it will be refunded to the original payment method.

7. Tracking and delivery records

When tracking is available, we send it to the email address used at checkout. Tracking may require up to 48 hours after shipment to begin updating. We may retain order confirmations, carrier scans, tracking history, delivery photographs, signatures, and customer communications to provide support, prevent fraud, and respond to payment disputes.

8. Signature requirements

We or the carrier may require a signature based on order value, product, destination, or fraud-prevention review. The customer is responsible for arranging receipt at the shipping address. A carrier's signature or delivery rules apply once the shipment is in transit.

9. Multiple shipments

Items in one order may ship separately from different fulfillment locations. Separate tracking numbers may be provided. You will not be charged additional shipping beyond the amount agreed at checkout unless you later approve a requested change.

10. Address accuracy and changes

You are responsible for providing a complete and accurate name, street address, unit number, city, state, ZIP code, email, and telephone number. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins. Where permitted by law, actual carrier correction, redelivery, storage, interception, or return-to-sender charges caused by inaccurate customer information may be deducted from a refund or charged to the customer.

11. Refused and undeliverable orders

A preference-based refusal or a shipment returned because the customer did not provide a deliverable address or accept an arranged delivery may be handled as a return. Actual outbound, return, storage, or redelivery charges may be deducted where permitted. This does not apply when refusal or non-delivery resulted from our error, confirmed transit damage, or the carrier's error.

12. Lost packages

If tracking has not updated beyond the carrier's normal timeframe, contact us with your order number. We may open a carrier investigation before issuing a replacement or refund. If tracking shows delivered, check the delivery area, household members, neighbors, building staff, carrier notice, and any delivery photograph before contacting us. We will make reasonable efforts to assist with a legitimate carrier investigation.

13. Damaged or incomplete shipments

Inspect your shipment promptly. If it arrives damaged, incorrect, or incomplete, contact us as soon as reasonably possible—preferably within 48 hours. Keep the product, shipping carton, label, accessories, and packing materials during review. Include your order number and clear photographs. Prompt notice helps us preserve carrier-claim evidence but does not eliminate non-waivable rights.

14. Regulated materials

Products made with animal-derived, exotic, or otherwise regulated materials may be subject to destination, documentation, carrier, import, export, wildlife, or resale restrictions. We may limit shipping, request supporting information, or cancel and refund an order when reasonably necessary for legal or payment-provider compliance.

15. Payment-provider processing

When an order is canceled or refunded, we submit the transaction through the original payment channel. Your card issuer, bank, digital wallet, or financing provider may require additional time to post the credit or adjust an installment plan. We do not control a provider's posting time, credit decision, interest calculation, or account servicing.

16. Contact us