Returns, Refunds & Cancellations

This policy applies to eligible purchases made through sherristyle.com. It does not limit rights that cannot be waived under applicable law.

1. 30-day return period

You may request a return of an eligible product within 30 calendar days after confirmed delivery. Contact us before sending merchandise. A return authorization and the correct return location are required for efficient processing.

2. Return eligibility

To qualify, the item must be unused beyond reasonable inspection, unaltered, and in resalable condition. Include original packaging where reasonably available, plus tags, dust bags, straps, care cards, manuals, accessories, and every component supplied with the order. Products damaged by wear, overloading, misuse, improper cleaning or storage, alteration, accident, or unauthorized repair may be refused or may receive a reduced refund where permitted by law.

3. Natural material variation

Leather, suede, woven materials, and other natural components may vary in grain, markings, shading, texture, and tone. Photography, lighting, and screen settings may also affect color appearance. Reasonable natural variation is not automatically a defect.

4. Non-returnable products

Unless defective, incorrectly supplied, or otherwise required by law, the following are not returnable:

• Gift cards;
• Products clearly marked final sale before purchase;
• Customized, personalized, or made-to-order products;
• Products materially altered after delivery;
• Products missing substantial components or accessories;
• Products damaged after delivery through misuse or improper care; and
• Products that cannot lawfully be returned, transported, or resold because of a disclosed material or destination restriction.

5. How to request a return

1. Email Support@sherristyle.com with your full name, order number, product, and reason for return.
2. For damage, defect, or error, include photographs of the product, packaging, and shipping label.
3. Wait for written authorization and return instructions.
4. Ship the item within 10 calendar days after authorization, using the instructed method.

Do not return merchandise to a manufacturer, supplier, business address, or address printed on the shipping carton unless we specifically direct you to do so.

6. Return shipping

For change-of-mind returns, you are responsible for approved return shipping and the item while it is in transit. We recommend a trackable, insured service. Original shipping and optional expedited-service charges are not refundable for preference-based returns. We do not charge a restocking fee for an eligible return that satisfies this policy.

If we confirm that the product was incorrect, damaged, or defective before delivery, Sherri Style will cover reasonable approved return-shipping costs and provide an appropriate remedy.

7. Inspection

We generally inspect an authorized return within 5 business days after it reaches the designated return location. We will email you when the return is approved, declined, or requires more information.

8. Refund method and timing

Approved refunds are issued to the original payment method. We do not require a customer entitled to a monetary refund to accept store credit. We generally submit an approved refund within 5 business days after inspection. Your bank, card issuer, digital wallet, or financing provider may require an additional 5–10 business days to post the credit. We cannot refund more than the amount actually paid.

9. Partial refunds

Where permitted by law, a reasonable deduction may apply when an item is returned with missing accessories, customer-caused damage, wear beyond inspection, or materially reduced value. We will explain any deduction. This does not apply to a verified defect or our fulfillment error.

10. Damaged, defective, or incorrect products

Inspect the order promptly and contact us as soon as reasonably possible—preferably within 48 hours—if it is damaged, defective, incomplete, or materially different from what you ordered. Keep all packaging and accessories during review. Depending on the circumstances and availability, we may provide replacement parts, an exchange, repair support, a partial refund, or a full refund. Prompt notice helps preserve carrier evidence but does not eliminate non-waivable rights.

11. Exchanges

Exchanges depend on inventory. We may arrange a direct exchange or process the original item as a return and ask you to place a new order. Any price difference will be disclosed and agreed before completion.

12. Order cancellations

Contact us immediately to request cancellation. An order that has not entered fulfillment or shipment can generally be canceled for a full refund. Cancellation is not guaranteed after fulfillment begins or a carrier accepts the shipment. The order may then need to follow the return process. If Sherri Style cancels an order after collecting payment, we will refund the affected amount to the original payment method.

13. Unshipped and delayed orders

If we cannot ship within the promised timeframe, we will provide a revised estimate and the option to consent to the delay or cancel the unshipped order for a full refund. We do not replace a required monetary refund with gift credit.

14. Refused and undeliverable packages

A preference-based refusal or a return caused by inaccurate customer information may be treated as a change-of-mind return. Actual outbound, return, storage, or redelivery costs may be deducted where permitted. This does not apply when the refusal or delivery failure resulted from our error, confirmed transit damage, or the carrier's error.

15. PayPal, cards, wallets, and installment payments

A refund is submitted through the original transaction. Payment providers independently control posting times, installment adjustments, interest, eligibility, and account servicing. Continue any required scheduled payments until the provider confirms an adjustment. Contact the provider about its account-specific processing after we confirm that a refund was submitted.

16. Payment disputes

Please contact us first so we can investigate an order, delivery, cancellation, or refund concern. We maintain order, tracking, policy-acceptance, and communication records to address legitimate disputes. Contacting us does not waive any right available through your card issuer, payment provider, or applicable law. You must not knowingly submit false information or seek both a merchant refund and a duplicate payment-provider recovery for the same amount.

17. Contact us